Frequently Asked Questions (FAQs)
How will you deliver my order?
We deliver all orders using trusted courier services to ensure your flooring arrives safely and on time.
When will I get my order?
Most orders are delivered within 2-4 business days. Delivery details will be provided in your order confirmation email.
How much is UK delivery?
Delivery charges across the UK vary by location and size of the order. Please refer to our delivery information page for detailed pricing.
What is kerbside delivery?
Kerbside delivery means that items will be delivered to the nearest kerbside at the address specified. Please note that our carriers will not bring the goods inside your home due to insurance guidelines.
What happens if my order is damaged?
Please inspect your order upon delivery. If there is any damage, report it to us within 24 hours at flor@flordeal.com so we can assess the situation and replace the damaged items quickly.
What is your return policy?
We accept returns within 30 days of delivery. The items must be unopened and in their original condition. Please contact us at flor@flordeal.com to arrange a return.
I’ve returned my order. How long will my refund take?
Refunds are processed within 5 to 7 business days after we receive the returned items. The amount will be credited to the original method of payment.
How do I cancel or change my order?
You can cancel or change your order before it ships from our warehouse. Contact us immediately at flor@flordeal.com with your order details to assist you further.
Can I send back part of my order?
Yes, partial returns are accepted. Please ensure the returned items are unopened and in their original condition.
Return Address is
FLORDEAL
- Address: 67 Newcastle Street, Kilkeel, BT34 4AQ
- Email: flor@flordeal.com
- Phone: 0044 2841 762221